Who We Are
382 was founded by an experienced, enthusiastic, and dedicated team of telecommunications industry veterans who know how to deliver value and have been working closely together as a team for over 15 years. Our mission is to provide intelligent, actively managed, highly customized, and highly scalable communications solutions to meet the most demanding mission-critical needs of our clients. We own and operate all of our own switching infrastructure and facilities, and staff our U.S. based 24/7 network operations and support center with experienced engineers. We pride ourselves on providing a superior level of support, proactively monitoring and improving all aspects of the customer experience.
In 2012, 382 acquired The Iserv Company, a leading cloud services and managed technology company serving enterprise customers since 1995. For all of your managed technology needs be sure to visit iserv.net and explore our vast services offering, including managed WiFi solutions, virtualization, data storage, enterprise voice services, connectivity solutions, and many more.
The 382 Executive Team
Chief Executive Officer
Daniel Koch has been involved in the telecommunications industry for over 20 years. Koch worked for MCI Communications as a National Account Representative; managing some of the largest Boston based major accounts including Harvard University, Bose, and Beth Israel Deaconess Medical Center. With the advent of VoIP, Koch re-focused on building VoIP platforms and leading the sales effort for VoIP based services in the early 2000’s, resulting in exponential growth in subscriber base and broad wholesale distribution of VoIP based offerings. Koch is an expert in wired and wireless technologies and his vision will direct the goals and future plans of 382 Communications. Koch holds a B.A. in international business and marketing from George Washington University.
Executive Vice President of Sales
Scott Campbell brings more than 20 years of telecommunications and sales experience to the leadership team, and plays a key role in developing and expanding 382’s relationships within the industry. He is tasked with developing and expanding relationships with traditional and emerging communications providers in the U.S. and abroad. Prior to 382, Campbell served as a major account manager for Allegiance Telecom, a Texas-based provider of local, long distance, wireless, internet, and data services. Campbell’s solid background in telecommunications technology and services was acquired during his 20-year career in the U.S. Army. During that time, he served as a radio operator with the 82nd Airborne Division, as a mobile subscriber equipment operator/programmer, and in numerous communications positions requiring high-level security clearance. Campbell earned a bachelor’s in business administration from the University of Maryland overseas program in Frankfurt, Germany. He is also a former member of the prestigious U.S. Army’s elite parachute team, the Golden Knights.
Chief Operations Officer
Jim Palmisano has overseen every aspect of customer support operations, holding senior positions in corporations including General Electric, AT&T, Comcast, IBM, and Bank of America. Palmisano has always focused on the customer’s individual needs in order to provide a best-in-class customer experience that promotes brand awareness and loyalty. Palmisano’s innovations in the customer operations field include the development of award-winning eSupport systems, cost saving Work from Home initiatives, as well as innovations in customer self-support approaches and IVR solutions. James currently holds membership within Contact Center World, MENSA, Mobile App Developers, as well as other organizations focused on providing innovation and support for a demanding customer base. Palmisano is an Alumnus of the University of Phoenix.
Director of Infrastructure Delivery
Fred Wemyss has been at the forefront of software development and infrastructure delivery for the telecommunications industry for over 20 years. An authoritative expert in a wide array of programming languages and telecommunications protocols, Wemyss oversees all technical aspects of 382’s network and related mission-critical administrative support and network monitoring systems.
Chief Financial Officer
John Skinner’s career as a senior financial professional includes varied experience in a number of different industries, including over 20 years in telecommunications. A nationally recognized expert in telecommunications revenue assurance and risk management, Skinner oversees 382’s financial operations, including financial planning and analysis, billing, accounting, treasury, tax, auditing, and revenue assurance. Skinner holds a master’s degree in business administration from W. Carolina University, a bachelor’s degree in business administration from North Carolina State University, a bachelor’s degree in accounting from Bentley University, and is a certified public accountant. Skinner is a member of the Massachusetts Society of Certified Public Accountants.